Doctor of Business Administration

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https://bspace.buid.ac.ae/handle/1234/1858

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Impact of Social Support, Emotional Intelligence on Work Turnover Intention: A Cross-Sectional Study among Employees
(The British University in Dubai (BUiD), 2021-09) ALKETBI, HEERA
High employee turnover rate is a serious problem faced by most public and private sector organizations in the United Arab Emirates (UAE). While the most common reason for high employee turnover is inadequate financial remuneration, the existing evidence indicates that factors such as social support and emotional intelligence (EI) could also be related to high employee turnover. Generally, the available literature about the effect of EI and social support on employee turnover is scarce with even fewer studies in the context of universities in UAE. Since employee turnover could become a bigger challenge for the economy of the UAE in the future, it is imperative to explore the association between factors such as social support and EI and employee turnover in the UAE. Therefore, the goal of this study is to explore how social support and emotional intelligence could affect employees’ turnover intention in the UAE setting. A cross-sectional study was conducted in the UAE from June 2020 to July 2021. The sample comprised 452 respondents from thirteen universities and data were collected by using a questionnaire. The data were analyzed using SPSS and linear regression was performed to assess the factors associated with employee turnover intention. The results of the study showed that factors such as supervisor support, coworker support, sympathy, and self-regulation affected the employees’ turnover intention while adjusting for age, gender, and work experience. Employees with high scores for social support (supervisor and coworkers’ support), sympathy, and self-regulation were less likely to intend to leave the job. The results of this study, therefore, led to a conclusion that organizations should provide appropriate social support including both coworker and supervisor support to retain the employees in the universities.
The Effect of Training Effectiveness, Attitude, Commitment, and Employee Trust on Food Safety Behaviour in Home-Based Businesses
(The British University in Dubai (BUiD), 2022-07) AL MUALLA, SHATHA ALI
Food safety behaviour in the United Arab Emirates (UAE) has received much academic and practitioner attention because of the significance of home-based businesses (HBBs) in food safety management. Food safety behaviour in HBBs is vital because many entrepreneurs are increasingly seeking HBB growth and development via innovation. Many food safety guidelines regulate HBB food safety practices. However, prior studies on the impact of managerial variables that affect safety practices at HBB examine a few variables and factors, warranting further studies on other variables that may affect food handlers’ behaviour. Thus, this study develops a model to examine how employee trust, attitudes, commitment, and training effectiveness influence HBB food safety. The study uses a quantitative research design in a deductive approach to test the model variables and their impact on HBBs in the UAE regarding food safety behaviour. Questionnaires were used to collect data, yielding a sample of 183 respondents, after which Statistical Package for the Social Sciences (SPSS) and AMOS was employed for data analysis and hypotheses testing. Accordingly, food safety behaviour, training effectiveness, commitment, attitude, and employee trust (except for the continuance commitment) factors showed significant correlations, influencing employee food safety behaviour in HBBs. Hence, employers should note the role the four variables and their factors play in employee food safety behaviour. They should implement an effective training programme to promote food safety behaviour. Moreover, the findings can help develop food safety practices critical to achieving high levels of preparedness for foodborne disease outbreaks. It can help stakeholders provide information on reducing food poisoning incidents at HBBs by requiring food handlers to assume managerial responsibilities. Keywords: Food Safety Behaviour, Training Effectiveness, Attitude, Commitment, Employee Trust
Employee’s Strategic Alignment Effects on Employee’s Performance, the Mediating Role of Employee’s Engagement
(The British University in Dubai (BUiD), 2023-02) AL MAKTOUM, SHAIKH SAEED
This research explores employees' strategic alignment Impact on employee engagement and performance. Moreover, the study investigates the mediation role of employee engagement in this set of relationships. Accordingly, the main research question is, "what is the impact of Employee strategic alignment on employee engagement and performance". Previous studies have approached strategic alignment, shared goals, and their impact on employee performance and engagement. Nonetheless, there is not enough empirical research regarding employees' strategic alignment and their impact on employee performance and engagement in a governmental organisation. Furthermore, this research looks into the function of employee engagement as a mediator; investigating the mediation role helps in understanding the mechanism by which alignment might affect employee performance and whether this impact is direct or indirect. The employee's strategic alignment is addressed depending on Kaplan and Norton's (2001c) work regarding the strategic-focused organisation, whereby principle three, "Make strategy everyone's everyday job", is the centre of this research. Employee strategic alignment is investigated through three dimensions: creating strategic awareness, defining personal objectives and linking compensations to performance. In order to explain the hypothesised relationship in this research, three theories were followed, the Goal setting theory by Edwin Locke, the Job demand-resources (JD-R) model by Baker and Demerouti, and the engagement theory by Kahan. This investigation follows a positivism philosophy with a deduction approach; the research is quantitative that adopts a survey strategy. It is cross-sectional in time and relies on random sampling techniques and a questionnaire as a data-gathering tool.
Strategic Foresight and Cost Effective Leadership in Organizations: A Case Study of the UAE Manufacturing Sector
(The British University in Dubai (BUiD), 2023-06) AL MARZOOQI, REEM
The current thesis sought to critically investigate the not-so-common relationship between strategic foresight and costs saving leadership practices in manufacturing organizations in the UAE. The lack of previous studies scrutinizing this relationship and the research’s hypothesis of the possibility of a relationship between the two constructs provided impulse for the study. The aim was to justify whether there is a relationship between strategic foresight and cost savings in manufacturing organizations and use this knowledge, if affirmative, to come forth with a framework for the effective application of strategic foresight on costs savings efforts in manufacturing companies in UAE. The methodological approach adopted for the research was deductive based on the positivist philosophy, using a survey questionnaire to collect quantitative data from a sample of the population. Analysis of the data gathered was conducted using structural equation modeling (SEM) critical path analysis via SPSS AMOS v.26. The results from the critical path analysis of the structural model revealed a strong relationship between strategic foresight and costs savings approaches. This confirmed the hypothesis of the study that there is a relationship between strategic foresight and cost saving leadership efforts in manufacturing organizations. Other relationships between sub-constructs in the study were also tested and the study was able to culminate with the development of a model for the integrated successful application for strategic foresight on cost savings efforts in the manufacturing sector in the UAE. A framework for the effective application of strategic framework on cost saving efforts in manufacturing companies in the UAE was developed that would assist manufacturing companies in effectively managing their costs through the application of strategic foresight tools. The broad base nature of the research was identified as one of its major limitations and recommendations were made that future studies should focus efforts on one manufacturing organization while actually studying the quanta of costs savings that can be arrived at through application of strategic foresight.
Effect of Organisational Foresight Capabilities on Business Survival in the UAE Banking Sector – The Mediating Effect of Innovation
(The British University in Dubai (BUiD), 2024-05) ALQASEM, MURAD MOHAMMAD; Professor Bader Yousef Obeidat
Purpose: This study aims to investigate the effects of organisational foresight capabilities on the survival of businesses within the United Arab Emirates (UAE) banking sector, with explorative and exploitative innovations serving as mediators. Design/ methodology/ approach: The conceptual framework is based on dynamic capability theory and contingency theory. It includes three foresight capabilities: perceiving, prospecting, and probing as antecedents of business survival, which have direct effects and indirect effects via explorative and exploitative innovations. The study employed quantitative methods to examine various hypotheses using primary data collected in July, August, and September 2022 through an adapted well-structured questionnaire. The population included 1914 employees in managerial positions in the UAE banking sector, and the final dataset comprises 388 subjects. Findings: First, explorative innovation has a higher impact on business survival compared to exploitative innovation. Second, explorative innovation and exploitative innovation partially mediate the relationship between perceived organisational foresight capabilities and business survival. Third, explorative innovation and exploitative innovation partially mediate the relationship between prospecting organisational foresight capabilities and business survival. Fourth, explorative innovation and exploitative innovation fully mediate the relationship between probing and business survival. Research limitations/ Implications: First, the study provides theoretically enriching and meaningful insights into organisational foresight capabilities as a new taxonomy by investigating individually its three dimensions (perceiving, prospecting, and probing) in relation to business survival. Second, it captures the distinct influence of innovation by investigating both the explorative and exploitative aspects, which contributes to reducing ambiguity and enhancing comprehension of the innovation concept. Third, the paper offers valuable contextual contribution by introducing new empirical evidence from an area predominantly overlooked, specifically focusing on the UAE. Originality/ value: The importance of this study lies in its focus on integrating organisational foresight, innovation, and business survival. Business survival is rarely investigated, and the results from the UAE are valuable for the empirical understanding of organisational foresight. Keywords: Organisational Foresight, Perceiving, Prospecting, Probing, Explorative Innovation, Exploitative Innovation, Business Survival.
Factors Affecting Tourists’ Attitude and the Visit Intention Towards the Kingdom of Saudi Arabia for Non-Religious Tourism
(The British University in Dubai (BUiD), 2024-05) ALENIZI, SALEM NAIF; Dr Mohamed Yacine Haddoud,
Studying Saudi Arabia as a tourism destination is crucial due to its unique position as a pivotal site for both religious and non-religious tourism. While it has long been revered for its significance in religious tourism, the recent diversification into non-religious attractions highlights its emerging role as a versatile global destination, making a comprehensive analysis of these tourism dimensions increasingly important. This research investigated the impact of conative destination image, perceived security, electronic word-of-mouth (e-WOM), and travel motivation on tourist attitude and the visit intention towards the Kingdom of Saudi Arabia (KSA) as a tourism destination. The study also examined the mediating role of tourist attitude and the moderating effects of demographic factors like age, gender, education, income, and religious orientation. A quantitative approach utilising surveys was employed to collect data from 536 tourists. Structural equation modelling (SEM) was used to analyse the relationships presented in conceptual framework integrating the Theory of Planned Behaviour and Self-Determination Theory. The findings revealed that conative destination image, perceived security, and motivations for relaxation and cultural exploration positively influenced tourist attitude, which in turn, positively affected the visit intention. However, e-WOM did not significantly impact attitude or intention. Tourist attitude mediated the relationships between the antecedent factors and the visit intention. Gender and religious orientation moderated the attitude–intention relationship, with women and Muslims exhibiting lower visit intention rates compared to men and non-Muslims, respectively. This research underscores the need for Saudi tourism authorities to strategically manage destination image, enhance safety and security, since KSA is politically stable and crime is the primary risk applicable. The research also addresses diverse travel motivations such as cultural exploration and relaxation. Key recommendations include refining marketing efforts, improving infrastructure, and implementing inclusive policies to attract a broader tourist demographic, particularly women and non-Muslims. By advancing theoretical insights into tourist decision-making, this study offers actionable guidance for effective destination marketing and policy development, supporting the goals of Saudi Vision 2030’s tourism agenda. Keywords: Kingdom of Saudi Arabia, tourism, perceived security, conative destination image, travel motivation, tourist attitude, tourist visit intention
The Implementation of Adaptive Governance of Artificial Intelligence in the Public Sector in the UAE
(The British University in Dubai (BUiD), 2024-05) ALAWADHI, KHALID MAHMOUD; Professor BaderObeidat
Artificial intelligence (AI) has been constantly progressing, with a recent hype lead by developments in artificial neural networks, such as large language models, that resulted in the evolution of generative AI solutions. Today, AI use cases are widely spread across different sectors, and governments are no exception. One example is the government of the United Arab Emirates (UAE), which has put tremendous efforts into sustaining the implementation of AI in the public sector, including implementing AI in public services. As AI implementation is highly affected and steered by its governance style, this study explores the use of adaptive governance (AG) for the implementation of AI in public services in the UAE. It utilises an exploratory qualitative research approach to investigate the challenges of AI implementation in public services in the UAE, the set of AG principles applicable to the context, and the factors that either support or constrain the implementation of such principles. The study results show that all challenges fall within the challenge categories previously identified in the literature. Also, five principles of AG were identified, which are efforts to mobilize internal and external capabilities, continuous adjustments to deal with uncertainty, wider participation to spot and internalise developments, ambidexterity, and knowledge dissemination among stakeholders. Also, eighteen factors were identified and categorized into five themes, which are organisational capabilities, stakeholders’ relations, situational awareness, enabling environment, and public welfare. Finally, a conceptual framework is developed to explain the implementation of AG of AI in public services in the UAE.
The Impact of Anticipatory Governance on Crisis Management Preparedness and Disaster Risk Reduction in the United Arab Emirates
(The British University in Dubai (BUiD), 2024-10) ALHAJERI, NOURA ABDELAZIZ; Dr Mohamed Yacine Haddoud
Anticipatory governance has been identified as an important approach allowing organizations to foresight, plan and prepare for the future. However, while crisis and disaster are dynamic and changing, the current approach to existing crisis management practices focuses on occurrence and post-occurrence of disasters as opposed to a more preventive pre-crisis management approach. Against this backdrop, this research investigates the impact of anticipatory governance on crisis management preparedness in the UAE. To be precise, the study uncovers the indirect effect of anticipatory governance on preparedness and disaster risk reduction via a crisis management lens. To address this aim, a quantitative methodology is adopted based on 214 senior management participants working in crisis management departments from different entities in the UAE. Using a structural equation modelling approach, the findings of the research revealed that anticipatory governance can contribute to the attainment of key priorities of the Sendai Framework for disaster risk reduction through crisis management activities. In particular, the culture element of anticipatory governance was found to be the strongest element of anticipatory governance shaping crisis management for disaster risk reduction, followed by feedback and foresight. In contrast, the network element was noted to have a trifle role. The current research is novel as it bridges the research-acknowledged paucity in the literature on the interconnection between anticipatory governance and crisis management, notably in the UAE. From a practical point of view, the primary implication is to critically consider pre-crisis anticipation through the adoption and appreciation of anticipatory governance as an important tool in crisis management preparedness and foster a better awareness and anticipation for the reduction and mitigation of disaster risks.
Fostering Investment Through the Experience Economy: The Case of Dubai
(The British University in Dubai (BUiD), 2028-07) AL AFRIDI, MARIAM; Professor Abubakr Suliman
This study aims to explore how the Dubai Government can effectively harness and capitalise on the concept of the experience economy to enhance its competitiveness globally and double its economy within the next decade. Employing an exploratory qualitative case study approach, the research draws on primary data gathered from government sources and open-ended interviews with ultra-high net worth individuals (UHNWIs) residing in Dubai. The findings reveal that Dubai has emerged as a prominent hub of the experience economy by adapting and aligning its business offerings with the four realms of the experience economy. This strategic alignment has led to significant achievements, including heightened investments. Two key success factors stand out: the government's progressive, flexible, and agile approach towards doing business; and the strong relationship forged between the government and these ultra-high-net-worth individuals. Moreover, the economic implications are substantial, as the findings can guide the Dubai Government in attracting further investments into the city. From an academic perspective, this study marks the first exploration of the experience economy within the context of government–business interactions. The lessons drawn from this research have broader applications and can be applied to other cities seeking to attract and retain UHNWIs. Ultimately, this study serves as empirical findings for the Dubai Government to make necessary provisions in order to enhance its appeal to UHNWIs and maintain its status as a global leader.

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