The Development of a Quality Function Deployment (QFD) for the Implementation of a Reverse Engineering Department – UAE

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The British University in Dubai (BUiD)
The purpose of the research is to investigate the impact of applying Quality function deployment in the reverse engineering department. Total quality management tools are important in reverse engineering because there is a lot of competition. It’s important for the department to make sure they are doing a good job and always improving. Moreover, Quality Function Deployment (QFD) helps make sure reverse engineering is giving customers what they need. This paper talks about using QFD to make the department better. It looks at how QFD can be used and how to change it to work better for engineering. A Quality Function Deployment is a tool that helps make sure things are good and people are satisfied. QFD allows companies to prioritize customer feedback and understand which areas of their business can be improved upon. By understanding customer wants and needs, companies can focus on making products and services that are tailored to meet customer expectations and make them satisfy. The papers provide guidelines on how developers can effectively utilize QFD to ensure their work is of high quality. This research was carried out using a quantitative approach, enabling to gathering of valuable data from a representative sample of 71 individuals. To obtain this data, a total of 71 surveys were distributed to customers, and in addition, four interviews were conducted with industry experts. Additionally, by using QFD, companies can also plan for the future and anticipate customer needs before they arise. A two-part survey was conducted. The first survey was about what are the customer requirements of the company. The second survey involves identifying the company's strongest competitors. Based on the result, using Quality function deployment helps to guide the improvement of the reverse engineering department in manufacturing the printed circuit board (PCB). Keywords: Quality Function Deployment, House of Quality, Reverse Engineering, Total Quality Management.
Quality Function Deployment (QFD), reverse engineering, United Arab Emirates (UAE)