Analysis of Two Critical Friends’ Feedback in light of Heron’s Six Category of Interventions: A Case Study
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Date
2013-03
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The British University in Dubai (BUiD)
Abstract
This study examines two critical friends’ feedback sessions in a learning environment in the UAE. Based on Heron’s six category interventions, this study explores the merits of critical friendship as an alternative feedback style. It also assesses whether Heron’s interventions adequately describe critical friends’ interactions and, if so, whether the descriptors can be used to improve critical friends’ feedback styles. Qualitative methods of research have been used to analyse this case study. The two critical friends’ feedback transcripts, their interview transcripts plus their own interpretations have been analysed. Research findings reveal that critical friends can be a better alternative for giving feedback to colleagues in a learning environment as they can release tension and critique at the same time, which affects the outcome of feedback sessions positively. The study has also revealed that Heron’s six category interventions do clearly describe critical friends’ verbal behaviours. The findings have also showed that critical friends can identify their feedback styles with the help of Heron’s framework and so improve their feedback styles.
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Keywords
Heron’s six category, friends’ feedback, learning environment, United Arab Emirates (UAE), feedback styles