Analysis of Synergy of Information Technology and Engineering Departments in a Telecommunication Company in United Arab Emirates and Middle East

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The British University in Dubai (BUiD)
The following research is an investigation of the dynamic interplay between Information Technology (IT) and Engineering departments of a well-known telecommunication company from the United Arab Emirates and the Middle East. The main focus of this study is on increasing organizational efficiency, employee motivation, and cost-effectiveness, and thus the study delves into the consequences of integrating these departments. The objective of this study is to reveal the links between the synergy between IT and Engineering departments and important organizational factors, comprising of approval processes, employee motivation, and outdated interfaces costs. It aims to deliver actionable insights for telecommunication companies targeting optimization of their operations. Quantitative research approach was adopted for the study. The findings support that merging of the two departments significantly enhances efficiency of approval processes, streamlines workflows, reduces delays, and improves overall coordination. Positive link between departmental merger and heightened employee motivation is observed. It furthermore reveals mitigation of costs linked with outdated interfaces through proactive technology adoption. The study can help guide organizations to gain a competitive edge, optimize operations, and enhance customer satisfaction. This study informs a path that leads to organizational efficiency, competitiveness, and strategic integration.
information technology, United Arab Emirates (UAE), Middle East, employee motivation, organizational efficiency, strategic integration