An Exploration of the Productivity Paradox in Public Sector IS/IT Projects in the UAE
The British University in Dubai (BUiD)
Projects are considered to be vital in businesses in terms of making the desired changes that are in a manner that is considered to be organized and to reduce the chances of failure. To further increase the success of projects, companies have started using IS/IT. Information system (IS) or Information technology (IT) is a term used to describe computer technology and telephony. IT is a term that is used to describe the application of any computer, networking, storage, and other processes, physical devices, and infrastructure to develop, store, exchange, and secure all kinds of electronic data. However, the application of IT/IS has led to productivity paradox. Productivity paradox has become a core issued that is of interest to companies, and also this research paper. While studying the topic, the hypotheses developed from the data collected in the literature review section include; a. More investment in information technology reduces the level of productivity in projects b. Project management processes affect the productivity levels. Approximately 150 people were involved in the data collection process. The results from the research indicate that more investment in information technology reduces the level of productivity in projects and that project management processes affect the productivity levels. More specifically, in this research two variable that can be related to one another include the project management process and the productivity levels. The productivity levels depend on the project management processes. In other words, the implementation of project management processes results in high productivity levels while ineffective implementation of project management processes results in low productivity levels.
productivity paradox, public sector, IS/IT projects, United Arab Emirates (UAE), Information system (IS), Information technology (IT), project management