Business Streamlining: Towards Sustained Business Process Improvement with implementation of Total Quality Management Tools

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dc.contributor.advisorDr Sa'ed Salhieh
dc.contributor.advisorProfessor Alaa Ameer
dc.contributor.authorAL-AWADHI, ALA HUSAIN
dc.date.accessioned2025-01-15T12:10:47Z
dc.date.available2025-01-15T12:10:47Z
dc.date.issued2023-11
dc.description.abstractThis dissertation presents a case study of a company afflicted by inefficient business processes. The study underlines the significance of Business Process Improvement (BPI) and explores various frameworks and methodologies aimed at enhancing business efficiency. Specifically, the research employs Cause-and-Effect Analysis with a Fishbone diagram to examine and understand the underlying issues of a process in need of improvement. Data, both quantitative and qualitative, was collected and methodically analyzed to investigate the root causes. The "5 Whys" methodology was utilized to identify key factors and subfactors contributing to inefficiencies. These factors were then prioritized using a Pareto chart, targeting the most significant issues that account for 80% of the process inefficiencies. Statistical analysis pinpointed the bottlenecks, facilitating the formulation of multiple recommendations. It was concluded that implementing a lean process design could resolve approximately 80% of the identified inefficiencies. The research encountered certain limitations and obstacles, which are acknowledged as potential avenues for future research.
dc.identifier.other2016248170
dc.identifier.urihttps://bspace.buid.ac.ae/handle/1234/2734
dc.language.isoen
dc.publisherThe British University in Dubai (BUiD)
dc.subjectbusiness process improvement, subcontractor, facility management, site manager, cause-and-effect analysis
dc.titleBusiness Streamlining: Towards Sustained Business Process Improvement with implementation of Total Quality Management Tools
dc.typeDissertation
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