Blackboard-user training framework: In light of Training as a Change management tool for Higher Educational Institutions in the U.A.E Anjli Gautam Narwani Masters of

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The British University in Dubai (BUiD)
The increasing presence of web-based educational technologies is continually pressing demands on UAE-based teaching-learning environments. Among other consequences, higher educational institutions are increasingly adopting technology for teaching such as learning management systems (LMS), most commonly the Blackboard learning system, in turn triggering changes on academic and non-academic levels. The rapid penetration of learning management systems as facilitators of knowledge management in the UAE-based Higher education space is inherently calling on user training as a tool for change management; and this occurs in a vacuum of a related body of knowledge. The purpose of this study is to develop a pragmatic framework to facilitate the process of devising Blackboard User Trainings, tailored to UAE based Higher Education Institutions to facilitate ICT triggered change management. Through extensive research, of literature expressing concepts, factors, drivers and approaches related to context, ICT and Training, their influence on Higher education systems, Change management and the Blackboard Learning System, the base for the framework delivered by this study is obtained. The author of this study published a paper in the context of this work, at the EIAE 07 conference Spring book and also for the BBSummit Middleeast 07. Following the initial research, the remaining part of the study takes shape using a four-stage methodology; first on groundwork the foundation of the proposition is laid. Further, based on Subject-matter experts’ feedback and an Analytical Hierarchy Process (AHP) Survey, the determinants of the training arrangement are extracted. Next, the working definition of the framework is detailed, followed by the Experimental application at the University of Sharjah in the UAE. The experimental results are analyzed using a mix of qualitative and quantitative tools.
blackboard, change management tool, training, higher educational institutions, United Arab Emirates (UAE), educational technology, teaching-learning environments, Learning Management Systems (LMS), knowledge management