Investigating the Influence of the Individual Empowerment and Cultural Intelligence on the Emergence of Innovation in the Public Sector.
The British University in Dubai (BUiD)
Based on the necessity to transform public sector higher education service providers to become more innovative and responsive to the market’s dynamic needs, and in response to the rapid changes and challenges caused by the impact of the 4th industrial revolution and the globally connected economies that require dynamic, flexible, and syncronised systems to accommodate their continuous evolutions. This research investigates the influence of employee empowerment and Cultural Intelligence (CQ) on the emergence of innovation in the public sector higher education context on making this sector the right environment for innovation to emerge. Also, this research introduces and comprehensibly interlinks the defined innovation agents in a way to influence the emergence of innovation outcomes in the public sector setting. The construction of the identified innovation agents has eventually produced a coherent Innovation Ecosystem (InE) to empower public sector service providers in the way to foster innovation and meet the required and desired outcomes. Following a quantitative research method, a questionnaire was designed by the researcher consisting of 72 questions, including eight demographic questions. The data was collected by surveying 217 employees, working in several higher education providers in the public sector within the United Arab Emirates (UAE), who provided 162 completed responses. In addition, several statistical techniques were utilised in order to analyse the relationships between the defined variables in this research conceptual framework. The results indicated that the direct effect of empowered employees with high CQ positively contributed to increasing the emergence of innovation outcomes in the public sector higher education providers. Furthermore, CQ influence is proven to perform a substantial role in the emergence of innovation in the public sector as an innovation booster when acting as a mediator, and a depreciator when acting as a moderator. Such results show the significant role of cultural differences and their impact on the emergence of innovation in the public sector higher education service providers. On the other hand, by constructing Emergence of Innovation Drivers (EID) and linking them with the Emergence of Innovation Outcomes (EIO) via CQ channels; the presumed InE was created and customised to fit the setting of the public sector higher education providers. Hence, this research confirms that employee empowerment influenced by cultural intelligence would increase the emergence of innovation in the public sector higher education service providers within the defined InE.
empowerment, eultural intelligence, emergence of Innovation, public sector, United Arab Emirates (UAE)