Programme Management Success: A Study of the UAE Utilities Sector

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The British University in Dubai (BUiD)
There has been increasing interest in programme management which is used as a means to implement strategy, develop and maintain new capabilities in order to manage change. This research aims to understand the phenomenon of programme success in the context of the government organisations based in GCC countries. Programme management is designed to create synergy between various projects and deliver a set of benefits by coordinating between projects. Programmes provide a transformational way for integrating projects as well as organizational strategies. The empirical research focuses on government organisations in the United Arab Emirates examining the various measurement dimensions/criteria used for assessing programme success. A case study is reported of three different programmes within the Federal Electricity and Water Authority (FEWA). These programmes are ‘Water’, ‘Electricity’ and the ‘IT Transformational Programme’. A list of six constructs of programme success criteria and nine success factors were identified from the existing literature on programme success and used to guide the exploratory study. The study is based on semi-structured interviews, observations and secondary document analysis. A total number of twenty interviewees were selected from different levels based on their experience within the organisation as well as the programmes under investigation. The interviews covered three main aspects in order to better understand the phenomenon of programme success in the three programmes namely, success criteria, success factors and programme context.
utilities sector, government organisations, programme management, United Arab Emirates (UAE)