Exploring the Impacts of Artificial Intelligence (AI) Technology Implementation at the Individual and Team Levels_

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The British University in Dubai (BUiD)
The public sector is under increasing pressure to deliver efficient services, attain high levels of customer satisfaction, and meeting the pressing societal needs. Consequently, there is need for the implementation of technology to ensure efficiency within the public sector organizations. Artificial intelligence (AI) has emerged as one of the useful technologies available for organizations to enhance efficiency and deliver quality and satisfactory services to customers. The purpose of this dissertation was to carry out an assessment of AI technology implementation in the operational workplace processes and its impact at the individual and team level. The study is qualitative and involved in depth exploration of AI technology implementation in two governmental entities, referred to as Organization X and Organization Z. Data was collected through semi-structured interviews with 15 participants from Organization X and 16 from Organization Z. The participants were involved in AI technology implementation within their operational workplace processes and were highly informative about the impact of AI implementation at the individual and team levels. The textual data collected through the interviews was thematically analyzed using traditional thematic analysis. The findings underlined the impact of AI in enhancing employee autonomy through independent decision-making. AI also enhances competence through learning how to apply complex technologies in delivering services to citizen. In addition, AI enhance employee relatedness through increased connectedness emanating from data sharing across departments. AI implementation also leads to increased team integration through cooperative working. Finally, AI implementation advances creativity and innovativeness through the discovery of new ideas to improve the organization by employees. The study specifically contributes to the research question, the SDT theory, team effectiveness theory, and AI technology research. The first contribution of the research is that it enhanced the comprehension of how the autonomy of employees in the use of AI could be manipulated to achieve greater levels of innovation through AI. Second, the study contributed to the understanding of how both the SDT theory and the team effectiveness theories could be used in the implementation of AI at the individual and team level by emphasizing how employees could complement each other’s skills, collaborate, and solve problems while using high technological capacities such as AI. Keywords: AI, autonomy, competence, team integration, creativity, Dubai, relatedness
AI, autonomy, competence, team integration, creativity, Dubai, relatedness, AI technology, autonomy, team integration, United Arab Emirates (UAE), government sector organisations, Artificial Intelligence (AI), public sector