The Impact of Digital Knowledge Management on Organizational Performance

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Digital knowledge management is one of the important components of the overall operations of the organisation, particularly in this digital era. It is comprised of three main components including digital knowledge creation, digital knowledge sharing and digital organisational learning in order to get maximum output in terms of financial and non-financial outcomes. This study particularly provides insights into the constructs of creating, sharing, disseminating, and learning on financial objectives such as profitability, return on investment cost saving, as well as non-financial objectives that include employee satisfaction, customer satisfaction and innovation. The Research will help us to evaluate whether digital knowledge management tools can have a positive impact on the overall organisational performance through digital technology that not only helps internal operations through digitised specifications as well as gains a competitive advantage in an external digital environment. Purpose: The aim of the study is to investigate the overall effect of digital knowledge management on organisational performance particularly the purpose of the studies the impact of digital knowledge creation, digital knowledge sharing and Organisational learning on the overall performance that includes financial and non-financial outcomes. Methodology: The methodology adopted in the study is based on the quantitative research approach utilising the survey data to get information on digital knowledge management practices and Organisation performance indicators. Findings: The findings of the studies show a significant positive relationship between Digital knowledge management and Organisational performance in both financial and non-financial outcomes to enhance the overall performance of the organisation. Implications: After evaluating all the data this study suggests that the organisation should protect prioritise and invest in digital knowledge management practices in audit in hands the financial and non-financial goals that include sustainable innovation, enhanced decision-making strategies and digital organisation learning.
This open access book presents contributions on a wide range of scientific areas originating from the BUiD Doctoral Research Conference (BDRC 2023)
digital knowledge management, digital knowledge sharing, digital knowledge creation, organizational learning, organizational performance
Karim, A.A., Khan, M.W.A., Adeleke, A.Q. (2024). The Impact of Digital Knowledge Management on Organizational Performance. In: Al Marri, K., Mir, F.A., David, S.A., Al-Emran, M. (eds) BUiD Doctoral Research Conference 2023. Lecture Notes in Civil Engineering, vol 473. Springer, Cham.