Employees Understanding Of Excellence Model and Its Effect on the Organizational Performance

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The British University in Dubai (BUiD)
Excellence practices have nowadays became an essence of organizational success and continuity and a mandate in many government departments. However, and as those practices are relatively new and take over many traditional processes and methodology, many organizations struggle if not fail to apply and adopt excellence models. The most common organizational model is the EFQM Excellence Model (European Foundation of Quality Management), it gives clear guidelines that transforms organizational performance, spotting light on weak areas and processes which need improvement and as well on strong ones that need to be maintained. Applying the model also facilitates benchmark practices, as it unifies the way performance results are measured, making it easier for an organization to compare with best practices. It also boosts the organization’s image as a benchmark target for other organizations, once they have achieved astonishing results. In order to apply this model, an organizational wide awareness needs to be raised, training has to be provided to employees and managers should be on board alongside with their subordinates and all employees, as applying the model and following those practices becomes more of a culture and a unified mind-set rather than tasks and responsibilities that some might prefer to escape or avoid, which is where some obstacles might raise, as discussed in this paper in more details.
excellence model, organizational performance, organizational success