The Role of Artificial Intelligence–Based Chatbot Systems in Improving Knowledge Sharing Within Organizations
Loading...
Date
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
DOI
Abstract
Description
Keywords
Citation
Ahmed, S. K., Mohammed, R. A., Nashwan, A. J., Ibrahim, R. H., Abdalla, A. Q., Ameen, B. M., & Khdhir, R. M. (2025). Using thematic analysis in qualitative research. Journal of Medicine, Surgery, and Public Health, 100198. Al-Sharafi, M. A.-E.-Q. (2022). Understanding the impact of knowledge management factors on the sustainable use of AI-based chatbots for educational purposes using a hybrid SEM-ANN approach. International Journal of Information Management. Anshari, M., Syafrudin, M., Tan, A., Fitriyani, N. L., & Alas, Y. (2023). Optimisation of knowledge management (KM) with machine learning (ML) enabled. Information. Bencsik, A. (2021). The sixth generation of knowledge management – the headway of artificial intelligence. Journal of International Studies, 84–101. Bernik, N., & Šprajc, P. (2025). Use of Chatbots in Human Resource Management for More Efficient Knowledge Sharing – Systematic Literature Review. Organizacija. Brabra, H. B. (2021). Dialogue Management in Conversational Systems: A Review of Approaches, Challenges, and Opportunities. ACM Computing Surveys. Braun, V., & Clarke, V. (2023). Toward good practice in thematic analysis: Avoiding common problems and be(com)ing a knowing researcher. International Journal of Transgender Health. Braun, V., & Clarke, V. (2024). A critical review of the reporting of reflexive thematic analysis. Health Promotion International. C. B. Chandrakala, R. B. (2024). An intent recognition pipeline for conversational AI. International Journal of Information Technology. Casadei, A., Schlögl, S., & Bergmann, M. (2023). Chatbots for Robotic Process Automation: Investigating Perceived Trust and User Satisfaction. arXiv:2302.00397. Cerchione, R., & Esposito, E. (2017). Using knowledge management systems: A taxonomy of SME strategies. International Journal of Information Management. Culbida, C. I., Mylonas, P., Troussas, C., Krouska, A., & Sgouropoulou, C. (2025). Knowledge Management Systems: A Review of Artificial Intelligence Integration and Technologies. IFIP Advances in Information and Communication Technology. Davenport, T. H., & Kirby, J. (2020). Artificial intelligence and knowledge management: A partnership between human and AI. MIS Quarterly Executive. Delgado, S., Villamarin, A., & Insuasti, J. (2025). AI-Powered Chatbots in Organizations: A Systematic Literature Review. Journal of Information Systems Engineering and Management. Denis Cedeño Moreno, M. V.-L. (n.d.). Healthcare Informatics Research. 2015. Fetters, M. D., Curry, L. A., & Creswell, J. W. (2016). Achieving integration in mixed methods designs—Principles and practices. Health Services Research. Gkinko, L., & Elbanna, A. (2023). Designing Trust: The Formation of Employees’ Trust in Conversational AI in the Digital Workplace. Journal of Business Research. Jarrahi, M. H., Askay, D., Eshraghi, A., & Smith, P. (2023). Artificial intelligence and knowledge management: A partnership between human and AI. Business Horizons. Joshi, A., Kale, S., Chandel, S., & Pal, D. (2015). Likert scale: Explored and explained. British Journal of Applied Science & Technology. Kagan, E., Dada, M., & Hathaway, B. (2025). Deploying Chatbots in Customer Service: Adoption Hurdles and Simple Remedies. arXiv preprint. Kang, J., Elliott, R., & Xiao, B. (2020). Natural Language Processing (NLP) in Management Research: A Literature Review. Journal of Management Analytics. Kim, T. K. (2017). T test as a parametric statistic. Korean Journal of Anesthesiology. Koivisto, K., & Taipalus, T. (2025). Pitfalls in Effective Knowledge Management: Insights from an International Information Technology Organization. International Journal of Knowledge Management Studies. Lang, G., & Gürpinar, T. (2025). AI-Powered Learning Support: A Study of Retrieval-Augmented Generation (RAG) Chatbot Effectiveness in an Online Course. Information Systems Education Journal. Lata, M., & Kumar, V. (2025). AI Chatbots: Security and Privacy Challenges. International Journal of Electronic Security and Digital Forensics. Lewandowski, T., Kučević, E., Leible, S., Poser, M., & Böhmann, T. (2023). Enhancing conversational agents for successful operation: A multi-perspective evaluation approach for continuous improvement. Electronic Markets. Li, N., Yan, Y., Yang, Y., & Gu, A. (2022). Artificial Intelligence Capability and Organizational Creativity: The Role of Knowledge Sharing and Organizational Cohesion. Frontiers in Psychology. Louafi, B., Nessah, D., & Mahalaine, R. (2024). AI Based Knowledge Management Systems: A Review of AI Techniques, Applications and Challenges. Journal of Electrical Systems. Marvi, R., Foroudi, P., & Cuomo, M. T. (2025). Past, present and future of AI in marketing and knowledge management. Journal of Knowledge Management. Murire, O. T. (2024). Artificial Intelligence and Its Role in Shaping Organizational Work Practices and Culture. Administrative Sciences. Naeem, M., Ozuem, W., Howell, K., & Ranfagni, S. (2023). A step-by-step process of thematic analysis to develop a conceptual model in qualitative research. International Journal of Qualitative Methods. Olan, F., Arakpogun, E. O., Suklan, J., Nakpodia, F., Damij, N., & Jayawickrama, U. (2022). Artificial intelligence and knowledge sharing: Contributing factors to organizational performance. Journal of Business Research. Pai, R. Y., Shetty, A., Shetty, A. D., Bhandary, R., Shetty, J., Nayak, S., . . . D’Souza, K. J. (2022). Integrating artificial intelligence for knowledge management systems – synergy among people and technology. Economic Research–Ekonomska Istraživanja. Pham, V. K., Pham Thi, T. D., & Duong, N. T. (2024). A Study on Information Search Behavior Using AI-Powered Engines: Evidence From Chatbots on Online Shopping Platforms. SAGE Open. Pimentel, M., & Veliz Palomino, J. C. (2024). Generative AI Solutions for Enhancing Knowledge Management: A Literature Review and Roadmap. Proceedings of the European Conference on Knowledge Management. Razmerita, L., Kirchner, K., & Nielsen, P. (2016). What factors influence knowledge sharing in organizations? A social dilemma perspective of social media communication. Journal of Knowledge Management. Simhi, A., Itzhak, I., Barez, F., Stanovsky, G., & Belinkov, Y. (2025). Trust Me, I’m Wrong: LLMs Hallucinate with Certainty Despite Knowing the Answer. arXiv. Souili, A. D. (2017). Natural Language Processing (NLP) – A solution for knowledge extraction from patent unstructured data. Procedia Engineering. Stoeckli, E., Uebernickel, F., & Brenner, W. (2019). How affordances of chatbots cross the chasm between social and traditional enterprise systems. Information Systems Journal. Sudin, S., Raof, R. A., Salim, M. S., Awang, S. A., Omar, N., & Jaafar, H. J. (2025). Leveraging AI Chatbots for Enhanced Web-Based Knowledge Management Portals. Journal of Information Systems Engineering and Management. Sudin, S., Raof, R. A., Salim, M. S., Awang, S. A., Omar, N., & Jaafar, H. J. (2025). Leveraging AI Chatbots for Enhanced Web-Based Knowledge Management Portals. Journal of Information Systems Engineering and Management. Taherdoost, H., & Madanchian, M. (2023). Artificial intelligence and knowledge management: Impacts, benefits, and implementation. Computers. Teixeira, M. D. (2022). A Review of Plan-Based Approaches for Dialogue Management. Journal of Artificial Intelligence Research. Tharini, S., Poornima, A., Sowmiya, M., & Thandauthapani, A. (2025). Chatbots as HR Assistants: Impact on Employee Satisfaction and Query Resolution. Advances in Consumer Research. Tiefeng Wu, M. W. (2024). Intent recognition model based on sequential information and sentence features. Neurocomputing. Yu, T., Tian, Y., Chen, Y., Huang, Y., Pan, Y., & Jang, W. (2025). How Do Ethical Factors Affect User Trust and Adoption Intentions of AI-Generated Content Tools? Evidence from a Risk-Trust Perspective. Systems. Zhang, J., Xu, X., Liu, S., & Chen, X. (2024). Business chatbots with deep learning technologies: State of the art, taxonomies, and future research directions. Neurocomputing.