Factors Affecting the Intention to use E-Learning Systems in Middle East

Thumbnail Image
Journal Title
Journal ISSN
Volume Title
The British University in Dubai (BUiD)
This thesis investigates the factors that influence continuance intentions to use Learning Management Systems (LMS) by faculty members as a supplement to the traditional face-to-face way of education. A theoretical model is developed by extending the Expectation Confirmation Model (ECM) with the following factors: technical support, training, computer self-efficacy and Blackboard user-interface design. Data was collected from 108 faculty members at a university in United Arab Emirates (UAE) through a qualitative approach in order to investigate the faculty members’ experiences with the LMS. The thesis found that system design and technical support factors are very important factors that affect the intention to use the system in addition to the satisfaction and usefulness .Those findings supported the assumed hypotheses in the new model and can be adapted to other similar environments to improve the continuance intentions to use LMS in academic institutions.
Learning Management Systems (LMS), Blackboard, higher education, Expectation Confirmation Model (ECM), E-learning, United Arab Emirates (UAE), academic institutions