Developing and Implementing Knowledge Management in project-based government organization: A Case study

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The British University in Dubai (BUiD)
The purpose of this dissertation is to examine the case study of GOV, a project based, small size, government organization and its development and implementation of Knowledge Management to gain competitive advantage and maintain its valuable explicit and tacit knowledge.The dissertation provides a roadmap to developing and implementing Knowledge Management in any organizations using a variety of recommended tools and methodologies including a Knowledge Audit which compromises of knowledge needs analysis, knowledge inventory analysis and knowledge flow analysis. It also discusses how a codification strategy was prioritized for GOV using the results from the Knowledge Audit and a comprehensive SWOT Analysis of GOV’s business internal and external factors.The finding from this dissertation provide evidence that the specific characteristics of GOV and its clear understanding of its business needs have a great influence on how Knowledge Management should be developed and implemented. That is evident through the formulated Knowledge Management Strategy and its set of strategic initiatives and projects that would be implemented on duration of 5 years The conclusions drawn from this study are that although Knowledge Management is a new business concept that lacks solid frameworks and implementation methodologies, organizations can begin the first steps towards its implementation through the analysis its knowledge needs and the alignment of findings to their objectives and overall strategy. Further recommendations to the dissertation include measuring the success of the Knowledge Management implementation of GOV, and revisiting the Knowledge Audit to compare the results and identify the effectiveness of the strategic initiatives and projects
knowledge management, knowledge management implementation, knowledge management strategy, knowledge audit, knowledge flow, strategic initiatives, operational plan