Study the Factors Affecting Maturity Level in UAE Information Technology Organizations
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Date
2015-01
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The British University in Dubai (BUiD)
Abstract
UAE has invested immensely in IT and has become an acknowledged IT economy. Many
initiatives undertaken by the government of UAE has made it renowned as a regional hub for
IT services and manufacturing. However, there is need to establish internationally
recognized industrial standards to provide both global recognition and a competitive edge to
UAE IT organizations. CMMI is a well-established framework in the area of process maturity
that details a list of prescribed process areas from levels 1-5. Some IT organizations in UAE
are working towards CMMI implementation and achieving higher levels of maturity. A high
score on CMMI maturity levels provides the required recognition and competitive advantages
to organizations. However, CMMI awareness is low in UAE and only a handful of
organizations have adopted it. CMMI implementation is also not well documented in the
UAE and this field needs further research– to encourage and enhance CMMI adoption in
UAE.
This research identified the factors that affect the CMMI maturity levels in UAE
organizations through secondary research – an extensive literature review and case studies.
This research has been limited in scope due to the inadequate CMMI awareness in the UAE.
A total of seven case studies were undertaken of which on two were from the Arab region. A
single case study of Mercator of the Emirates Group in the UAE was also conducted, but the
results were inconclusive due to scarcity of relevant data.
Several factors were found to effect CMMI maturity levels in organization, of which two in
particular were specific to the Arab region. These effective factors can be easily manipulated
to the advantage of organizations implementing CMMI as has been demonstrated in the case
studies examined by this research.
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Keywords
information technology organizations, United Arab Emirates (UAE), IT economy, Arab region