The Impact of Total Quality Management for achieving Sustainable Project Management
The British University in Dubai (BUiD)
Introduction: The implementation of quality management practices in the project management has been associated with the increased outcomes of the projects. The application of Total Quality Management tools and techniques have been studied in the research and its relationship with the quality of services provided by the public organization aligned with sustainable project management outcomes. Aims/ Objectives: The main purpose and objective of this quantitative research study is to recognize the role and the impact of total quality management (TQM) in attaining a sustainable project management across the public organizations in the UAE. Methodology:The research has adopted a quantitative approach towards data collection where different sources of data have been selected for gathering data for the research. Data was gathered using survey from 100 respondents working who were project managers, quality managers, and project associates, particularly working in DEWA, RTA, Dubai Customs, and Dubai Municipality. The data analysis was done using SPSS software were regression analysis; ANOVA, t-test, and correlation were conducted to test the research hypothesis. Findings and Results: The results from the correlation analysis highlighted that leadership have the highest positive 78.1 %(p=.000<0.05) correlation with economic sustainability, while has lowest positive 41.7% correlation with a customer focus. The results further showed that strategic planning has the least positive 32.1% correlation with economic sustainability, while the highest positive 81.4% correlation with social sustainability. The correlation analysis also shows that customer focus has the lowest positive 24.3% correlation with economic sustainability; however, it has the highest 41.7% positive correlation with leadership. Similarly, measurement analysis and knowledge management have the least positive 29.1% association with customer focus, while it has the highest 72% correlation with strategic planning. Workforce focus has the least positive 30.4% association with social sustainability, while it has 64.5% highest positive association with operation focus. H1(Leadership) R-value showed that leadership and sustainable project management has 80.5% correlation, while R-square value shows that 64.7% variance in sustainable project management is caused by leadership. (Strategic Planning) H2 R-value showed correlation of 78.2% between predictor and dependent variable, while R-square value shows that 61.2% variance in sustainable project management is caused by strategic planning. H3 (Customer Focus) showed that the correlation is 40.6%, while variance in sustainable project management caused by customer focus is 16.5%. H4 (Workforce Focus) R-value showed that there is a positive 54.4% correlation between workforce focus and sustainable project management. On the other hand, R-square value shows that 29.5% variance in sustainable project management caused by workforce focus. H5 (Operation Focus) shows that there is a 57.9% correlation between operation focus and sustainable project management. While R-square value shows that 33.5% variance in sustainable project management is caused by operation focus. H6 (Measurement Analysis and knowledge management) R-value showed that there is a 70.6% correlation between measurement analysis and knowledge management and sustainable project management. Table also shows that 49.8% variance in sustainable project management is caused by measurement analysis and knowledge management. The findings of the research concluded that there lies a significant and positive impact of applying total quality management approaches to the sustainable outcomes of the projects in the UAE region. All the three aspects and pillars of SPM, economic, social, and environmental sustainability were achieved through the implementation of total quality management dimensions that include knowledge management, operation focus, workforce focus and customer focus , strategic leadership, measurement analysis and knowledge management. Implication: The leaders and management in the public sector should give importance to the operational focus, customer focus and workforce focus in drafting project management strategies and practices. This helps brings more innovation and creativity in the project deliverables where the projects are specifically designed to benefit all the stakeholders. The leadership and project managers should also focus on the development of knowledge among the project team to gain sustainability in the project management practices.
quality management practices, project management, Total Quality Management (TQM), public organizations, United Arab Emirates (UAE), innovation, creativity, project managers