The Impact of eLearning as a Knowledge Management Tool in Organizational Performance

Abstract

This paper aims to understand the impact of eLearning capabilities on organizational performance. It also addresses the obstacles of organizational learning using eLearning methods and highlighting some emerging trends and technologies that will impact the eLearning experience in organizations. It examines a brief history of knowledge management and how it is related to learning, organizational learning, and performance. It also explores different eLearning technologies and trends. A systematic literature review was used to examine previous papers between 2016–2020. Results show eLearning can impact organizational performance in many ways, and human factors can be one of the most challenging obstacles in deploying eLearning solutions in organizations, and many emerging eLearning trends were explored including open educational resources, gamification, flipped classrooms, and many others.