The Influence of Intelligent Automation on Senior Project Practitioners’ Roles and Responsibilities for a Successful Implementation of Intelligent Automation Services in the UAE Public Sector

Abstract

This study investigates the influence of intelligent automation (IA) on the roles and responsibilities of senior project practitioners (SPPs) in the UAE public sector, aiming to provide a comprehensive framework for successful implementation. By focusing on public sector challenges, this research bridges theoretical gaps between IA, project management, and governance while providing practical strategies for implementation. The findings equip public sector organizations and SPPs with tools to foster innovation and resilience in an era of technological advancement. With the rapid evolution of IA, it is imperative for senior project practitioners to adapt to new organisational processes that facilitate efficient project management. Using a quantitative survey-based approach, responses from 291 SPPs were analysed through exploratory factor analysis (EFA) and regression modelling to identify key drivers of IA readiness. The findings underscore SPPs' need to transition into mentorship roles, focusing on human interactions and addressing skill gaps within their teams. This research fills a vital gap in the existing literature by concentrating specifically on the UAE public sector, offering insights into government agencies' unique challenges and opportunities. The developed conceptual framework serves as a foundation for future research and practice in the realm of IA within the UAE public sector. This study bridges theoretical gaps by integrating the Technology Acceptance Model (TAM) into understanding IA adoption, linking its implications to project management and public sector governance. Practically, it equips UAE public sector organizations and SPPs with strategies to implement IA, providing essential tools to drive enhanced organizational performance and productivity.