The Role of Stakeholder Engagement in Sustainable Business Model Value Creation: The Mediating Effects of Dynamic Capability and Organisational Agility in Dubai’s Private Healthcare

Abstract

This study examines the influence of stakeholder engagement on sustainable business model value creation, mediated by dynamic capability and organisational agility. As sustainability has become a pressing global priority, this has compelled organisations, including those in the healthcare sector, to integrate it into their strategic and operational practices to tackle the increasing environmental, social, and economic pressures. Dubai’s healthcare sector, in particular, faces rapid population growth, increasing resource consumption, and the imperative to align with national sustainability initiatives such as the UAE Vision 2050. Grounded in stakeholder theory, stakeholder engagement is positioned as a driver for value creation, while dynamic capability and organisational agility are conceived as core organisational capabilities that mediate this relationship. A quantitative research methodology was employed, using a survey research strategy and questionnaire research instrument to collect data from 245 private healthcare organisations in Dubai. The findings reveal a significant positive relationship between stakeholder engagement and sustainable business model value creation. This effect is further conveyed through the partial mediation of dynamic capability and organisational agility, underscoring their strategic importance in enhancing a competitive advantage, organisational adaptability, and value creation. Theoretically, the study advances the project management scholarship by offering evidence-based insights into the integration of stakeholder engagement with organisational capabilities to strengthen sustainability outcomes. Practically, it equips healthcare leaders, policymakers, and project managers with actionable insights to align stakeholder engagement strategies with the long-term sustainability objectives.