Organisational Excellence in Cultural-Social Development Organisations: A study of EFQM application in Abu Dhabi government sector

dc.Location2011 HD 69.P75 A44
dc.SupervisorProfessor Mohammed Dulaimi
dc.contributor.authorAl Ameri, Salma Abdulla Lahej
dc.contributor.authorProfessor Mohammed Dulaimi
dc.description.abstractThis research aims at evaluating the effectiveness of the EFQM Excellence Model in cultural-social development organisations of Abu Dhabi government sector. The study provides an overview of how organisational excellence concept was developed as a Total Quality Management framework and then examines its applicability to various sectors and/or organisations. Data collection is done through investigating three case studies quality initiatives profiles and conducting interviews with staff of different career levels in order to examine the EFQM excellence model‟s implementation process comprehensively. The study results show that different level of experience in quality practice among the three cases affects their competency in using the model accurately. The study concludes that the model‟s criteria can be effective in measuring the intangible performance of the case study organisations. However, the deficiency found in achieving excellence through identifying areas of strengths and weaknesses and through taking appropriate action plans based on model‟s application is the result of improper implementation and self-assessment process, unclear stakeholders‟ identification, lack of knowledge and finally poor communication across different departments. The research recommends that the EFQM Excellence Model can contribute effectively in performance improvement if an organisation prepares for pre-assessment requirements, selects a suitable self-assessment approach, incorporates the implementation process and puts more time and resources in training and learning opportunities.en_US
dc.publisherThe British University in Dubai (BUiD)en_US
dc.subjectorganisational excellenceen_US
dc.subjectcultural-social development organisationsen_US
dc.subjectgovernment sectoren_US
dc.subjectUnited Arab Emirates (UAE)en_US
dc.subjectEFQM excellence modelen_US
dc.subjectTotal Quality Management (TQM)en_US
dc.titleOrganisational Excellence in Cultural-Social Development Organisations: A study of EFQM application in Abu Dhabi government sectoren_US
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
1.25 MB
Adobe Portable Document Format
License bundle
Now showing 1 - 1 of 1
1.71 KB
Item-specific license agreed upon to submission