Browsing Faculty of Engineering & IT (Theses and Dissertations) by Subject "healthcare services"
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Improving Healthcare Services by Quality Function Deployment (QFD)
(The British University in Dubai (BUiD), 2016-05)The tools of the Total Quality Management (TQM) have gained high importance due to increasing competitions in the healthcare industry. As a selling approach needs to be based on management assurance, this has to be applied ...