The Impact of Internship and On-site Feedback on Enhancing Employable Skills: Accounting Stakeholders' Perspectives in UAE Hospitality and Tourism Programmes

Abstract

This PhD thesis investigates the impact of internships and on-site feedback on employable skills in hospitality and tourism programs at selected higher education institutions in the UAE. It addresses the growing need for skilled graduates by exploring how experiential learning, particularly internships and feedback, enhances employability competencies. The study focuses on three objectives: (1) assessing the role of internships in skill development, (2) examining the impact of on-site feedback, and (3) analyzing stakeholder perspectives, including faculty, employers, and students. Using a mixed-methods approach incorporating a literature review, statistical analysis, and qualitative interviews with faculty, coordinators, and industry professionals the findings emphasize that internships significantly foster skill development, career readiness, and alignment with workforce demands. The study highlights the growing integration of internships into curricula, supported by industry partnerships and feedback systems. However, challenges like inconsistent feedback, variable placement quality, and unmet expectations persist. On-site feedback is vital for improving technical and soft skills, including adaptability and communication. Stakeholders emphasize structured roles, effective mentorship, and alignment with trends such as sustainability, Emiratization, and digital transformation. Key recommendations include standardizing internship frameworks, enhancing industry-academic collaboration, and improving feedback systems. Educational institutions should ensure quality placements, while employers provide structured training and mentorship. Policymakers must align programs with industry needs and emerging trends. These strategies aim to optimize internships, bridge academic learning with industry practice, and prepare students for success in the dynamic hospitality and tourism sectors. Keywords: Stakeholders, UAE, Stakeholder Perspectives, Mixed Methods