Technology Acceptance in Healthcare: A Systematic Review
Date
2021
Journal Title
Journal ISSN
Volume Title
Publisher
MDPI
Abstract
Understanding the factors affecting the use of healthcare technologies is a crucial topic
that has been extensively studied, specifically during the last decade. These factors were studied
using different technology acceptance models and theories. However, a systematic review that offers
extensive understanding into what affects healthcare technologies and services and covers distinctive
trends in large-scale research remains lacking. Therefore, this review aims to systematically review
the articles published on technology acceptance in healthcare. From a yield of 1768 studies collected,
142 empirical studies have met the eligibility criteria and were extensively analyzed. The key findings
confirmed that TAM and UTAUT are the most prevailing models in explaining what affects the
acceptance of various healthcare technologies through different user groups, settings, and countries.
Apart from the core constructs of TAM and UTAUT, the results showed that anxiety, computer
self-efficacy, innovativeness, and trust are the most influential factors affecting various healthcare
technologies. The results also revealed that Taiwan and the USA are leading the research of technology acceptance in healthcare, with a remarkable increase in studies focusing on telemedicine and electronic medical records solutions. This review is believed to enhance our understanding through
a number of theoretical contributions and practical implications by unveiling the full potential of
technology acceptance in healthcare and opening the door for further research opportunities.
Description
Keywords
technology acceptance; technology adoption; healthcare; systematic review
Citation
AlQudah, A.A., Al-Emran, M. and Shaalan, K. (2021) “Technology Acceptance in Healthcare: A Systematic Review,” Applied Sciences, 11(22), p. 10537.