Browsing by Author "Saayman, Corlea"
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EdPERF: The development of an instrument to measure perceived service quality in secondary schools Saayman, Corlea (The British University in Dubai (BUiD), 2007-05)Private education has become a profitable business. But, profitability can only be achieved if the perceived service quality is acceptable to customers who, in the case of schools, are students and parents. Service quality ...