Self-Assessment Against EFQM Excellence Model In Public Sector In UAE
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Date
2009-02
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Publisher
The British University in Dubai (BUiD)
Abstract
The purpose of this research is to analyze the existing the self-assessment practices in
Ras Al Khaimah Government Departments in the United Arab Emirates. The study
aims at identifying self-assessment objectives, implementation benefits and
difficulties and lessons learnt. An exploratory case study of three departments with an
experience in self-assessment application was analyzed. The research was carried out
by conducted semi-structured interviews which were directed towards understanding
the practical implementation of self-assessment. A quantitative approach was used to
get respondents’ opinions about the effectiveness of self-assessment. A questionnaire
was distributed in ten departments to test the variables of self-assessment process and
aimed at testing of the research hypotheses: The research results showed a successful
practice of self-assessment implementation in the studied departments. It was found
that self assessment led to organizational improvement in several areas. It was also
found that the planning and preparation phase of self-assessment was underestimated
by the management which cased problems in the other stages. Based on the findings,
more focus should be given to planning and preparation phase. Pro-forma approach
was suggested as an alternative self-assessment tool towards continuous improvement and to routinze the development process. This study contributes significantly to other public organizations in the UAE as they would benefit from the current practices of self-assessment in similar organizations, in similar environment and culture.
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DISSERTATION WITH DISTINCTION
Keywords
self-assessment, EFQM excellence model, public sector, United Arab Emirates (UAE)