Communication, Job Satisfaction and Employees Turnover in Multinational Engineering Organizations in the United Arab Emirates
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The British University in Dubai
Abstract
Employees’ satisfaction and retention are considered as two of the most significant
current discussions in business and organizational philosophy. The turnover intention
of employees is an increasingly important area to managers and employees, and
considered as one of the fundamental concerns to organizations in our competitive
business world today.
This research study aims to examine the potential relationships among communication
satisfaction, employees’ job satisfaction, and turnover intentions in multinational
engineering organizations mainly in the United Arab Emirates. This research focused
on investigating the character, strength and importance of the links among these
variables through examination of a comprehensive model of communication and
turnover intentions. This model integrated six independent variables of
communication satisfaction facets (superior-subordinate communication, two ways
organizational trust and Influence, information satisfaction, feedback, face-to-face
communication, and over all communication climate), the mediating variable of job
satisfaction, with the dependent variable of turnover intentions.
The conducted study used self administrated questioners which were distributed
among 600 full time employees of five multinational engineering firms in the U.A.E.
The objective of the survey work was to test the three main hypotheses of the
research, and answer the four research question of this study. Findings showed that
employees’ communication satisfaction affects their turnover intentions; in addition to
that job satisfaction plays a partial role in mediating this effect and controlling
turnover intentions of the employees.
This study also highlights the obligations for managers to develop good relationships
with their subordinates, to improve the quality of the workplace communication
environment, and to maintain employees’ job satisfaction as well as minimizing
turnover intentions. The theoretical and practical implications of the findings are
discussed in the thesis, together with directions for future research and some
recommendations for managing communication, satisfaction, and turnover intentions
in today’s various workplace environments.…
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Keywords
communication, job satisfaction, employees turnover, multinational engineering organizations, United Arab Emirates (UAE), organizational philosophy, feedback