The relation between employee satisfaction and job performance in UAE construction industry
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Date
2020-08
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Publisher
The British University in Dubai (BUiD)
Abstract
Abstract
Introduction: An assessment of the supported relationship between contentment of employees and job performance; the case is based on the building industry in UAE. The study affirmed that United Arab Emirates building has been considered a multi-billion-dollar enterprise and has significant contribution on the national GDP.
Aims/Objectives: The study aimed to examine the factors influencing the contentment/satisfaction of employees in the building/construction industry in the United Arab Emirates. Further, the impact of the identified factors on job performance of key personnel in the industry is going to be addressed. Among the objectives of the research included: examination of the trends in the contentment of employees in the building industry in UAE including that of job performance. Secondly, the other assessment was to establish the effects of the determinants of job satisfaction on performance of employees in the building industry in UAE.
Methodology: In other to achieve the aim and objectives of the study, the methodology applied is a quantitative technique involving numerical analysis and judgment of the relationship across the variables. Research strategy included an explanatory process seeking to establish the causal connectional in the variables of the study. For this reason, a deductive reasoning was applied as it culminated in the validation of theory via hypotheses testing. SPSS has been used to implement the analysis supported by both descriptive and inferential statistics. A closed-ended survey aided in the gathering of data from 100 participants i.e. employees that work in the building industry in the UAE.
Findings: In the outcomes of the study it was shown that both trends in contentment of employee and job performance were consistent and stable meaning it is an important issue for the building industry in the United Arab Emirates. However, the findings rejected the position that the average environment of employee contentment has positive effects on the average environment of job performance (H1). The study also rejected the assertion that the average environment of employee contentment has positive effect on the average environment of job performance upon the moderating effects of the demographic characteristics (H2). For this reason, it was deduced that on average the outlook on contentment of employees in the UAE building industry does not have supported relationship. Thirdly, the findings rejected the position that satisfactory economic benefits (bonus) (Fringe Benefits) have significant predictive effects on capacity to plan work and finish on time (Time Management) (H3). The study affirmed the hypotheses that training provided to develop skills and knowledge (Training) has significant predictive effects on capacity carry out work efficiently (Performance Efficiency) (H4). Similarly, it was confirmed that significant chances for advancement in work (Career Growth) has significant predictive effects on continuous indulgence in new challenges (Task Resilience) (H5). Another confirmation was that contentment with the natural environment of the company (Corporate Culture) has significant predictive effects on the inclination to take extra responsibilities (Work Commitment) (H6). Moreover, the hypothesis that all aspects of compensation (Compensation) are statistically significantly different from the most felt job performance dimension i.e. ability to set priorities (Goals Achievement) was not rejected (H7). Lastly, the notion that a positive and significant correlation exists among cases of most-felt and low-felt incidences of employee contentment and most-felt and low-felt outcomes of job performance could not be rejected.
Implications: The building industry in UAE require better understanding which can be achieved through qualitative evaluations to clarify on the existing outcomes of the study.
Keywords: contentment, performance, quantitative, UAE.
Description
Keywords
employee satisfaction, job performance, quantitative, United Arab Emirates (UAE), construction