Browsing Dissertations for Project Management (PM) by Title
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ItemAccelerating Human Resource Development in Saudi Arabia(British University in Dubai, 2009-01) Abuljadayel, Sara Nizar ItemThe Adoption of Artificial Intelligence in UAE Education Sector(The British University in Dubai (BUiD), 2020-06) Ahmed, FatmaArtificial Intelligence is a very emerging trend in the field of technology and it has the potential to revolutionize and transform the way humans interact with the help of machines. The role played by Artificial Intelligence in the field of education across UAE is derived in this report through identifying the way it impacts the efficiency and effectiveness of the education sector. The research paper aims to derive the different AI based technologies that can be adopted across the education sector of UAE, retrieve the several advantages that the adoption can have and to identify the key issues observed while implementing the AI based devices across the education sector of UAE. The aim of the research is derived using literature review and surveys. With the help of reviewing highly credible sources of literature pertaining to the subject, the key domains of the AI based technologies are derived, their benefits while implementing in UAE education sector are derived and the problems or issues that are faced while implementing these devices are also retrieved. Deep learning, Learning Analytics, Computer Assisted Learning (CAL) and advanced data analytics are the key domains of AI that can be used for improving the efficiency and effectiveness of teaching and learning across the education sector of UAE. it is also derived that the use of these technologies would help in providing detailed insights to the teachers about the students and using it, the teachers can customize the method of teaching for every student. It will help in making the teaching process more effective and efficient by saving the teacher’s time in many unproductive activities. Key problem identified in the adoption of AI based technologies in the education sector of UAE is the resistance from the teachers due to the training required in it. The AI based devices and technologies need to be available and accessible easily and hence, this paves the way for the future research in this field. ItemAligning Project Management with Business Strategy(The British University in Dubai, 2010-06) Al Sabaa, Amena YousefBusiness strategy is becoming a subject of very high importance in business environments. Business strategy defines organization objects and goals in long term plan. In order to compete in business markets, business strategy should be executed successfully. Project management is a critical tool. It has direct effect on business strategy. If used in mature way, business strategy will be achieved with significant outcomes. But if it goes in different direction than the business strategy, lot of negative consequences will result. It is not enough to complete the project successfully; it has to achieve benefits and be part of the business strategy. Lot of methodologies and frameworks has been introduced with different elements to ensure project management alignment with business strategy such as Portfolio Management. The long term goals must be achieved by selecting the right projects and managing them consistently. This paper defines the newly emerged concept of aligning project management with business strategy. The topics presented include: business strategy effectiveness, project management practices, project managers capabilities, alignment framework. Case studies are also included. These cases are analyzed to investigate the effect of project management alignment with business strategy in the business environment. The research is also including recommendation on applying successful alignment model. Finally, conclusions are drawn based on discussed topics. ItemAligning Project Portfolio Management and Corporate Strategy: An Exploration(The British University in Dubai (BUiD), 2017-01) TAHERI, FERESHTEH BAHMANThe persistence of this dissertation is to explore the challenges encountered with alignment of project portfolio management to corporate level strategy of a private sector business in construction industry; nevertheless, this does not contradict the likelihood of generalizing the outcomes of this paper to other comparable industries. This dissertation further considers success factors influencing the management of project portfolios along with achieving higher level of corporate strategy and competitive advantage. The research findings are based on the inductive qualitative case approach with regard to management of a construction development in UAE who fails to achieve the alignment of corporate strategy with the project portfolio. These findings ascertain the effectiveness of project portfolio management and aligning it with the corporate strategy of the organization and further confirms that lack of each factor may have negative consequence on the success of the project portfolio and hence the organization development. The review of literature suggests that management of project portfolios in a private construction division seeks existence and implementation of some success factors affecting the project portfolio. These factors consist of: effective selection and prioritization of projects, balancing of priorities, resource allocation, flexibility in allocating resources to maintain the balance, termination of unnecessary offered projects and unsuitable resources, effective planning and control, handling conflicts and pressures, linking the projects with portfolio’s objectives, and alignment of the strategy with project portfolio goals. On the other hand, it also determines the success factors influencing implementation of corporate strategy that include: coordination, control, and competitive advantage through businesses, and organization. Success level of the alignment of project portfolio with corporate strategy depends on implementation of these factors and how well these factors are progressed. The study values the challenges of project portfolio management in construction development and targets the managerial positions and leading teams as well as decision makers to reconsider their actions towards better management and success of the business. ItemThe Alignment of IT Strategic Planning with the Corporate Strategy Case Study: Dubai Customs(The British University in Dubai (BUiD), 2011-04) Al Shehhi, Mohammed MarzooqIn this information age, no organization can thrive without harnessing the power of IT. The effective deployment of IT to achieve business goals and gain competitive advantage requires the alignment of business and IT Strategies of organizations. Using the Strategic Alignment Maturity Model, the dissertation evaluates strategic alignment maturity of Dubai Customs, a frontline public organization charged with trade facilitation in Dubai. Strategic business and IT alignment assessment is growing in importance. Different assessment methods have been used to try to pursue the complexity of this dynamic and evolutionary alignment. Despite the fact that alignment is a real problem and a challenge of utmost importance, no consensus can be found on what alignment really is, how it should be measured in organization in practice, and what measures should be taken into account. In this dissertation, three main questions were formulated; how is the IT Strategy aligned with the corporate strategy in Dubai Customs; what are the dominant areas which are used to align strategy; to find whether the alignment process is bi-directional between project management and business strategy; and lastly whether the projects are able to cope the rapidly changing business environment. As part of the research process extensive analysis of the current projects at Dubai Customs were conducted, understanding the scope of each project, their delivery timelines, conducting workshops to map the business strategy with each of the project. In addition to this interviews were conducted to perform qualitative analysis of the IT strategy alignment with the business. A quantitative analysis was also conducted to further confirm the results of the interviews with the survey questions. This research work aims to improve the decision making process at Dubai Customs for business and IT managers at different levels of the organization by means of increasing the level of understanding of the IT Projects, mapping each project to the Business Strategic Goals. So that periodically the IT Strategic Alignment with the Corporate Strategy can be measured and business decisions are taken accordingly. In addition to the above, this work will also help increase 4 the knowledge of IT Strategy Alignment, as well as enhance existing models and methods in practice at Dubai Customs, for evaluating strategic business and IT alignment. As a result of this study we applied the Luftman Strategic Alignment Maturity Model and found that strategic alignment at Dubai Customs is an established process, which is good communication between business and IT, some cost effectiveness defined, relevant processes exist in the organization and IT is seen as an asset driver. But there is still from improvement whereby communication, governance and partnership need to be improved. Once this is achieved in the future years, Dubai Customs will be able to attain, whereby bonding between business and IT is improved, dashboards are managed periodically, governance is managed across the organization and IT enables the Business Strategy smoothly. The last step is to work towards the Optimized Level, where the communication becomes informal and pervasive, value measurement is extended to partners, governance is integrated across the organization, partnership is co-adaptive between departments and architecture evolves with the partners. ItemAnalysis of Project Costs for Green Buildings in the UAE – A Case Study(The British University in Dubai (BUiD), 2014-09) Al-Ali, Sultan Zaal .SGreen buildings, or as they are sometimes called, ‘Sustainable Buildings,’ or ‘High Performing Buildings,’ are buildings which aim to fulfill occupant or user’ needs and still be efficient in using power, water and other resources. They also help to protect the well being and health of occupants and users, while reducing the waste, pollution, and environmental impact. Governments are being challenged to reduce their carbon footprint in a stepped approach by a specified timeline. Information on global energy provided in a commissioned report by the International Energy Agency (IEA), revealed that existing buildings of all types, consume above 40% of all power consumption, globally, and at the same time, create more than a quarter of the total carbon emissions throughout the world (Howe 2010). The seriousness of these findings and others, have led some governments to take strong measures to reduce the energy and natural resource consumption of buildings, along with their environmental impacts. One of the ways they have attempted to do this has been by using more rigorous approaches in the development and adoption of ‘green building’ standards for their building projects. However, one of the barriers hindering other governments adopting sustainable building codes and practices is the issue of ‘cost.’ The general perception of green buildings is that they cost considerably more to design and construct than conventional buildings (buildings that have not incorporated sustainable features throughout their design and construction). The important question, therefore, is, ‘are these claims that green buildings cost more and require more initial investment, actually true?’ And if so, by how much? From the literature review, there was a general agreement that green buildings are more environmental friendly than the conventional ones. Green buildings also outperform conventional buildings on many aspects such as operational cost saving, indoor air quality, lower energy and water consumption and better productivity. However, there have been many studies into the concept of cost premium of green buildings. Some of these studies have supported the ‘higher cost premium’ viewpoint, while others have refuted it. This has lead to a great deal of confusion among developers, government bodies and other relevant parties investigating or involved in the implementation of green initiatives. In order to support or reject any of these studies, there is a very real need to conduct a proper, controlled study approach to determine the true additional cost green buildings will incur over and above conventional ones, if any. For this study the cost premium of green buildings in the UAE will be examined and analyzed in comparison to conventional ones. Therefore two methods have been used: Method 1: Cost Comparative Approach Two recent green buildings will be compared with two similar conventional buildings in terms of construction cost per square meter at a shell and core level. The comparison will include: HVAC (but will exclude air conditioning as the green buildings are connected to a centralized district cooling plant), completion of associated public spaces, and above or underground parking spaces. This comparative study will exclude the design fee, land price and finishing items. Method 2: Interviewing all key stakeholders of the Masdar Headquarters Building project as a case study to understand the different cost elements of green buildings and to identify the practices that have been adopted to ensure the cost effectiveness of green buildings. The outcome of the first method, it was evident that green buildings were not necessarily more expensive than conventional ones at the core and shell level. Any cost premium therefore could be attributed to other factors such as the meeting of client requirements on the finishing level, or the technology, which was installed and used, regardless of whether the building was green or conventional. From the analysis of the feedback from interviewee, it was clear that sustainable buildings don’t necessarily require any additional investment compared to conventional ones If they done properly, as the cost driver is related primarily to the client’s specifications and the subsequent design, rather than sustainable elements. What was evident that a green building project team needs to work in an integrated way, particularly during the design stage, to control the overall project cost. ItemAnalyzing project management practices to improve the performance of construction project at DSSCB, Abu Dhabi(The British University in Dubai (BUiD), 2007-06) Al Sharyani, Yousif ItemApplication of Artificial Intelligence and Machine Learning in the Automation of Supply Chain(The British University in Dubai (BUiD), 2021-12) ALTAHER, MAITHAThe current study was conducted by means of a quantitative research design with the focus being that of the application of artificial intelligence and machine learning in terms of supply chain automation. Herein, the author focused on investigating supply chain-based automation trends, evaluating the type of supply chain outcomes that technologies such as machine learning and artificial intelligence lead to, and the type of technologies that lead to improvements in the supply chain. For this purpose, the author had made use of a suitably large sample size of one hundred and eighty-five participants. These participants were sent an online survey questionnaire comprised of five demographic questions and fourteen survey question items. This allowed the author to find that machine learning is highly prevalent in the UAE’s supply chains with artificial intelligence being specifically lacking. Through the findings, it was concluded that this may be due to the fact that artificial intelligence currently remains as a developing technology that needs to be furthered greatly in order to be relevant in the current supply chain environment. Lastly, the author was able to recommend that supply chains should integrate technologies that combine with the human effort rather than focus on replacing them. Keywords: Automation, Supply Chain, Machine Learning, Artificial Intelligence, UAE, and Value Creation ItemApplying Customer Orientation to IT Organizations(The British University in Dubai (BUiD), 2008-02) Al Qubaisi, Khaled Ahmed HamelThe purpose of this dissertation is to investigate the various models used in the application of market orientation to different sectors and select an appropriate model to be examined and implemented within the IT organizations / departments to measure how market oriented they are and enhance their effectiveness in servicing their customers. The Methodology used in this dissertation is the model of Kohli and Jaworski (1990) and Jaworski and Kohli’s (1993) as an application of market orientation within the IT organizations / departments in the United Arab Emirates. This model consists of intelligence generation, intelligence dissemination and organization-wide- responsiveness. Case studies with four companies in the financial sector in the United Arab Emirates were used to examine this approach by conducting interviews as a method of data collection. The application of market orientation in IT organizations was suitable. It was found that IT organization seriously lack the concept of market orientation. In addition, barriers were identified which halted the application of market orientation. However, the organization selected are in the development stage of market orientation where couple of factors found could be enhanced, adjusted, and used as a base for implementation of market orientation. ItemAPPRAISAL FRAMEWORK FOR TRANSPORTATION INFRASTRUCTURE PROJECTS BY USING CBA AND WLCC(The British University in Dubai, 2018-04) AL DABBAG, ZAID MURADThe decision process related to the budgeting and selection of transportation infrastructure projects is considered one of the most complex tasks due to its dynamic interrelation with other Social, Economic, Environmental, Political, and Technological life aspects (Veryard, D., 2016). In this paper, we will explore the key literature and best practices worldwide related to the appraisal of transportation infrastructure projects, and develop a framework that includes all the related cost and benefit components along with the required parameters. The framework will then be used to build a Microsoft Excel© model and examples will be examined within this model to illustrate its capability and flexibility in producing the required reports and charts to support decision makers in prioritizing and selecting the projects and its alternative which have the best value. ItemAssessing customer satisfaction in the UAE telecom sector(The British University in Dubai (BUiD), 2008-02) Ali, Khaled Bin ItemAn assessment of leadership and team process effectiveness in IT Projects(British University in Dubai, 2009-04) Ninan, Mathews KOrganizations in the current environment are concerned about meeting their strategic goals amidst the ever increasing global challenges. Projects are a means by which the organizational objectives are met and it therefore becomes essential that the projects they undertake are successful. Information Technology (IT) projects arise usually as a result of the situational changes in the organizational environment. The success of IT projects is therefore crucial as they define the future course of the organization and probably also its survival. Most IT projects fail due to many factors and are late in completion or are abandoned in the middle. The successful execution of these projects is dependent on the teams executing them. The effectiveness of the teams therefore needs to be given importance and two of the crucial factors are leadership and the team processes. The leadership of the team is influential in the way the team conducts its functions and the output it produces. Leadership studies have been a favourite topic in literature and there have been numerous works done on the subject. Studies have been done based on the trait factors, the behavioural styles and the contingency factors that contribute to the type of leadership suitable for a particular situation. The modern adaptive leadership styles understand the importance of motivation and consider teams as essential building blocks in organizational success. The studies on teams have been mostly based on the Input-Process-Output model. The focus of this study is on the team processes like cohesion, trust, and empowerment as they are influential in IT project teams. This research work integrates the use of both leadership and team process effectiveness and is based on the development of a model that can evaluate the effectiveness levels of the project teams. The study also assesses the association between leadership and the team processes. This study is based in the UAE context and the developed model will help to understand where IT project teams stand in the current scenario and what steps need to be taken to improve their effectiveness levels. ItemThe Association between Benefits Realization and Dubai/UAE Infrastructure Development Projects Outcomes(The British University in Dubai (BUiD), 2018-12) ALSHARIF, AHMAD ABDULRAHMANPurpose: The objective of this research was to assess association between benefits realization and Dubai/UAE infrastructure development projects outcomes. Design: To conduct this research, a questionnaire was compiled and distributed to the respondents to collect the data. The objective of the researcher was to formulate the questionnaire quickly and accurately. In addition, a brief test guaranteed the comfort of the participants and the feeling of being at ease. In terms of research segmentation, this included an ethics section and three main sections. The first part of the questionnaire was based on the demographic data of the interviewees. The second section of the questionnaire contained questions about the factors that influence the independent variable, totaling 25 questions. The third part of the questionnaire also raised questions about the factors that influenced the dependent variables of the project (performance) and a similar number of 25 questions. Findings: The results of the research provided that there is significant positive relationship between Benefits Realization and UAE Infrastructure development project outcomes along with a significant positive relationship between UAE Infrastructure development project outcomes and Identifying Benefits. Moreover, the study also identified significant positive relationship between UAE Infrastructure development project outcomes and Executing benefits Research limitations: The main focus of the research was only towards association between benefits realization and infrastructure development projects outcomes in Dubai/UAE Furthermore, for the purpose of collecting data, only survey questionnaires were being utilized. Practical Implications: The research revealed a number of individuals who have reviewed the issue of benefits realization. Among them is Levin (2015) who considers benefits to be a critical part in the project cycle. The study reflected upon the complexities surrounding projects imply that team and stakeholders identify the benefits as a key part of organizational projects. The emphasis on benefits necessitates the identification of the gains from a program Originality: With respect to association between benefits realization and Dubai/UAE infrastructure development projects outcomes, this study is based on existing research and literature. ItemAttitudes Towards Females in the Oil and Gas Industry in the UAE(The British University in Dubai (BUiD), 2011-05) Al Khoori, Mohamed AbbasAttitude towards women is a very important subject that has been discussed all around the world. Unfortunately, in the Arab countries, a limited number of researches were done on that subject despite the fact that Arabs possess a conservative attitude towards women. This paper described the situation of the attitude towards women around the word but more focus was given to the UAE. In the UAE, a specific industry, Oil and Gas, was studied due to an assumed negative attitude towards women. A 3-page questionnaire was submitted amongst Oil and Gas employees as well as the general public to get a better understanding about the attitude toward women in the region. Women As Managers Scale (WAMS) was used to quantify the attitude towards women and to ultimately find the direction of respondents; whether participants have a positive, neutral or negative attitude towards women. The total number of responses collected was 237 where at least half of them were filled by Oil and Gas employees and the remaining were filled by the public. After receiving the responses, all the data were quantified and fed to SPSS. Using the software, data were analyzed using descriptive statistics, t-tests, means comparison, etc. to measure the attitude towards women against three variables namely: gender, age and nationality. Furthermore, analysis was made on the barrier that impacts females the most in the workforce. Findings were that the Oil and Gas Industry had a rather positive attitude towards women. It was also found that females had a more positive attitude towards women when compared to men. On the other hand, participants from different ages and different nationalities did not have exhibit significant differences in their attitude towards working women. Furthermore, Work-Family Conflict was found to be the biggest barrier inhibiting the advancement of women in the workplace. Based on these findings, short term and long term recommendations were addressed that included having flexible timings for mothers working in the industry. ItemAuto Mechanism International Cleaning System Project Management of Cleaning Panels Opportunity in the Exterior Design Approach to Achieve Design Growth in the Built Environment(The British University in Dubai (BUiD), 2022-10) ALGARMOOUZI, SALA ESSAM HUSSEINDue to covid-19 pandemic and the extremely needs for a healthier environment, weather from the exterior elevations or from the interior materials, the auto mechanism cleaning system came to improve the sustainability through the cleaning system, to improve the lifestyle & the health of human-beings, and to increase the culture motivation between us in create an easier life, in addition to enhance the technological orientation as well as the sustainable orientation from worldwide, due to the move toward a technological sustainable environment. Most of the researchers focused on studying solar panels and glass panels on the aspects of the natural atmosphere such as wind, rain, dust, and other natural weather conditions that we are exposed to in the life cycle of the globe, in addition to studying the amount of dust on these panels and the proportions of dust resulting from exposure of panels to rain and wind. And the resulting dust ratios, and then an example of a city located in Poland was mentioned, in which the dust ratios in solar panels were compared to window panels, and the extent to which the quality and efficiency of these panels was affected negatively or positively. This Dissertation presents a solution to the problem of quality and efficiency of panels in the presence of natural factors, in addition To the extent of storage capacity of solar energy rays and their estimated percentage, and to the methods of preserving the texture of glass panels and solar panels as materials, what materials will be used to enhance the project, the management method and the end result of the product , theoretically, scientifically, and commercially, because of what it enhances the methods of sustainability services in order to preserve human health , the environment and the technology for cultural stimulation that brings benefit to living organisms from humans, animals and plants. The dissertation will be focusing on a problem to solve and to go in parallel with two directions, first direction the theoretical part and the second direction is the practical part, which will focus on a business scope of work, and from theoretical side will focus on the researchers’ experiences, collecting the positive results in coordination with the negative results in order to improve the output methodology of the Auto-Mechanism Cleaning system. As well as changing the negative results of the researcher’s results experiences and transfer it into a positive business case which will serve the human-beings as well as the human health and providing a cleaning methodology for the buildings. ItemBeing Agile: The Influence of Agile Project Practices on the Project Team Productivity(The British University in Dubai (BUiD), 2018-11) AL HAMMADI, ZAINAB AHMEDAgile project practices and methods have gained more popularity and broadly used due to various benefits. The agile project management sound alternative to the traditional project management and its methods characterised as being flexible and the project is done in iterative approach where deliverables or outcomes are expected at the end of each sprint. It is reported that agile project practices have both negative and positive impact on the project team productivity. The main purpose of this qualitative research is to critically assess the concept of agile project management and to better understand the effect of using agile project practices on the project and how does it affect team’s productivity. In this research both primary and secondary sources are used to collect necessary data concerning the research topic. The secondary date is collected from relevant literatures, selected government departments’ websites and their periodic documents, while the primary data is gathered through in-depth semi-structured interviews with employees at different position and from different department. The theoretical reviews show that agile project management and practices lead to positives results and also some negative outcomes have been identified. The study shows the results of the group interviews conducted at three different government organisations based in the U.A.E. with a total of 13 people from different departments. The findings show that the implementation of agile practices result in positive impacts and outcomes in the three selected projects, although the results vary among the three, as the practices are found to be implemented partially in some projects or ineffectively. In addition, some negative impacts of using practices have been identified. In terms of productivity, most of the used practices showed positive impact on productivity and some affected the productivity indirectly. Whereas, practices such as open office design is found to have both negative and positive impact on productivity, but actions have been taken to minimise its negative impacts. The main limitation to this study is that it only examined three projects and the respondents’ number is thirteen, where the researcher believes that more projects and respondents will add more insight and value to the outcomes. Thus, for future studies, it is recommended to examine more projects and interview more respondents to get more accurate and valid results. ItemBlackboard-user training framework: In light of Training as a Change management tool for Higher Educational Institutions in the U.A.E Anjli Gautam Narwani Masters of(The British University in Dubai (BUiD), 2008-02) Narwani, Anjali GautamThe increasing presence of web-based educational technologies is continually pressing demands on UAE-based teaching-learning environments. Among other consequences, higher educational institutions are increasingly adopting technology for teaching such as learning management systems (LMS), most commonly the Blackboard learning system, in turn triggering changes on academic and non-academic levels. The rapid penetration of learning management systems as facilitators of knowledge management in the UAE-based Higher education space is inherently calling on user training as a tool for change management; and this occurs in a vacuum of a related body of knowledge. The purpose of this study is to develop a pragmatic framework to facilitate the process of devising Blackboard User Trainings, tailored to UAE based Higher Education Institutions to facilitate ICT triggered change management. Through extensive research, of literature expressing concepts, factors, drivers and approaches related to context, ICT and Training, their influence on Higher education systems, Change management and the Blackboard Learning System, the base for the framework delivered by this study is obtained. The author of this study published a paper in the context of this work, at the EIAE 07 conference Spring book and also for the BBSummit Middleeast 07. Following the initial research, the remaining part of the study takes shape using a four-stage methodology; first on groundwork the foundation of the proposition is laid. Further, based on Subject-matter experts’ feedback and an Analytical Hierarchy Process (AHP) Survey, the determinants of the training arrangement are extracted. Next, the working definition of the framework is detailed, followed by the Experimental application at the University of Sharjah in the UAE. The experimental results are analyzed using a mix of qualitative and quantitative tools. ItemBUILDING INFORMATION MODELING (BIM) Principles, Usage, Benefits and Challenges for its application in the Kingdom of Saudi Arabia (KSA)(The British University in Dubai (BUiD), 2017-05) AWAD, IBRAHIMThis study probes deep into the stratums of the subject of construction management, to potentiate BIM in the light of legal and economic landscape of Kingdom of Saudi Arabia. Previous research and empirical analyses are critically analyzed using descriptive correlations which are then assessed through the utilized primary data in form of survey findings. The study aims at distilling the predicaments presented in the previous research in order to distill the hypothesis and construct the relevant premises for the study. The trends in the literature are extrapolated using both deductive and inductive approaches; which are further cross matched and analyzed to support the presented predicament in this research study. The constructed hypotheses in this chapter are deductively analyzed using descriptive analysis by focusing on both the primary data at hand and the case studies, interpreting the use of BIM in KSA. The collected primary data from the survey questionnaire is analyzed in great detail using exploratory data analysis where different statistical techniques are employed using IBM SPSS statistical software to make important insights and analyze the hypothesis. T-Test is used to test the final hypothesis using SPSS. Case study approach is also used to demonstrate the facts regarding the BIM usage for mega projects and support the predicaments made in the study. The research aims at assisting the KSA’s AEC industry in demystifying the stereo types related to BIM usability and application and construct a case for the potentials and benefits of BIM adaptation for the KSA’s AEC industry. It further demonstrates the advantages of BIM applications and usage over traditional building methods and distills the major challenges and constraints the AEC industry can face in the adaptation of BIM specific to KSA and suggesting important steps for their mitigation. ItemBureaucratic Management as an Obstacle to Implementation of Recommendations Resulting from Customer Satisfaction Survey(The British University in Dubai (BUiD), 2011-05) Al Braiki, Layla Salem Saleh FadhelThis paper seeks to discover if bureaucracy in organizations act as a hindrance to implementation of creative ideas and innovation. It does so by a reviewing different literature written on bureaucracy and its affects and by a theoretical framework where bureaucracy is measured by some common variables. Semi-structured and detailed face to face interviews were carried out with 75 employees of different administrative departments of the Support Services Function of the studied company. The data collected was analyzed using SPSS (Software Package for Social Sciences). After the interviews and applying the relevant SPSS (cross tabulation), the most strongly linked variable emerged as the number of managers above the initiator of the idea. The relation is directly proportional to bureaucracy where as the number of managers’ increase, the time taken to implement a new project / change increases. Conclusively, bureaucracy is largely seen as an obstacle to creativity and it is recommended that the work culture should be such which gives rise to lenient policies and thus, encourage creativity. In addition, work should be done towards reducing the gaps of the hierarchy of organizations, especially tall ones. A practical method can be to hold frequent meetings with employees located at the lower levels of the organization chart. It is anyhow realized that sometimes bureaucracy is needed and is inevitable depending on the business, an organization is involved in. ItemBusiness Continuity Management Maturity Model for Banks in UAE(British University in Dubai, 2008-06) Mahal, AshishOrganizations have gone international. They are faced with increasing levels of global competition, demanding customers and employees, shrinking product lifecycles and decreasing acceptable response times (Lockamy & McCormack, 2004) They have employees and deal with clients, suppliers & vendors from all over the world. They use modern data processing systems to provide their customers with superior services. Realizing that these electronic systems have been, the major factor distinguishing competitors in today’s demanding business environment, organizations are taking steps to protect themselves from system failures. But, protecting against such system failures is not enough. Organizations have to be more concerned about the risks that threaten the operational continuity of their businesses as well. Methods as security and disaster recovery are no longer enough to fulfill the continuity needs of the organization. Also, there is increasing pressure that is forcing organizations to take measures to assure the continuity of their business. This includes pressure from customers who enforce requirements to their main suppliers and also by supervising & regulatory bodies. Any event, catastrophe or disaster in any part of the world has direct or indirect influence on organizations. In UAE, many organizations suffered loss of key staff who had gone back home for vocation when the Israel-Lebanon war broke out. This led to temporary disruptions in certain areas of organizations that did not have a defined succession plans in place. Now, UAE Central Bank has mandated all Banks to comply with BASLE II requirements (The Basel II Accord – How it may benefit banks that comply, 2004), which also has a domain on Business Continuity Management. Master’s Thesis – BCM Maturity Model iv ID: 20040020 Business Continuity Management (BCM) addresses operational continuity by concentrating on mission critical business processes. Although the awareness that something should be done to assure business continuity is present in many organizations, they often do not know how to implement BCM processes properly and integrate it through their entire set-up (end-to-end). According to a BCM survey conducted by KPMG (2006), same is the case with organizations in UAE, where only 20% of the organizations have an integrated organization-wide BCM. Details are available on KPMG, UAE website: http://www.ae-kpmg.com/index.thtml/. Therefore, organizations require an analysis tool which can be used to analyze an organization’s BCM process in terms of where they stand and what they should do to improve it. Such an analysis tool has to be based on a maturity model (as evident from the Literature review in Chapter 2) Currently, no standard maturity model exists for BCM implementation (something like CMM, CMMI etc.). Organizations have no way to assess where they are in terms of maturity of their BCM processes, how far they have to go and what they need to get there. This research aims to develop a maturity model for Banks in UAE that can serve as the basis for such an analysis tool, using both existing literature and the data collection from local market. This will help to have an in-depth knowledge of an organization’s BCM process; comparing themselves with other similar organizations and provide insight on how to enhance their Business Continuity Management processes. This model will cover all stages an organization goes through, before Business Continuity process becomes an integral part of its culture.